background

How can I claim loss or damage to my shipment?

Overview

If you find out any damage has been caused to your order or your order has been lost, please send us an email first.

Then, you need to present a claim notice using your letterhead with the relevant airway bill number, shipment details, and involved claim amount along with a document from the receiving party stating that the consignment has not arrived, or that the shipment is damaged.

Besides the notice, you are also required to present a copy of the commercial invoice, airway bill, and packing list. In case of damage, you are required to show the proof of damage through carrier or local argent at destination along with photos of the inner and outer package as well as original cover packaging.